Citizens Advice Bureau

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

During 2012/13 we helped 2.1 million people to solve 6.6 million problems. Citizens Advice Bureaux deliver advice services from over 3,300 community locations in England and Wales, run by 338 individual charities. Citizens Advice itself is also a registered charity and is also the membership organisation for bureaux. Together we are the Citizens Advice service.